Frequently Asked Questions
Everything you need to know about our premium PVC home solutions.
What types of home products do you specialize in?
Truly PVC specializes in high-quality PVC wall panels, durable ceiling cladding, and decorative trim designed for moisture-prone areas like kitchens and bathrooms.
Are your PVC products fire-rated?
Yes, all our PVC panels are manufactured to meet strict safety standards and carry a Class 1 fire rating, ensuring they are flame retardant and safe for residential use.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for urgent home renovation projects.
Can I install Truly PVC panels over existing tiles?
Absolutely. Our panels are designed for easy DIY installation and can be applied directly over existing tiles or uneven surfaces using a high-quality adhesive.
What is your return policy for damaged items?
We offer a 30-day return policy. If your order arrives damaged, please contact our support team within 48 hours with photos of the packaging and product for a full replacement.
Do you offer bulk discounts for trade professionals?
Yes, we provide competitive trade pricing for contractors and interior designers. Please contact our sales department to set up a professional account.