Returns & Exchanges

At Truly PVC, we want you to be completely satisfied with your home improvement purchase. If your hardware or components aren't the perfect fit, we offer a straightforward 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the specific items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging to ensure products are protected from damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return authorization label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned goods, your refund will be processed to your original payment method within 5-7 business days.